Last updated: April 28, 2026
Reordo ("we", "us") is a Shopify app that helps merchants send reorder reminder emails to their customers. This policy explains what data we handle, why, and how we protect it.
From merchants who install the app: store domain, store email, plan tier, and authentication tokens scoped to your Shopify store. We never store your Shopify password.
From your customers (via Shopify): customer email address, name, marketing consent status, order history, and product information for the consumable products you have configured. We use this data only to schedule and send reminder emails on your behalf.
Customer data is processed strictly to send reorder reminder emails that you have configured. We do not use customer data for our own marketing, do not sell it, and do not share it with third parties beyond the email-delivery infrastructure required to send the message (currently Amazon SES).
Reordo only sends reminder emails to customers whose marketing consent flag is "subscribed" in Shopify. Every email includes a one-click unsubscribe link. Unsubscribing is honored immediately and propagates back to your Shopify customer record.
When you uninstall Reordo, we delete your store's data within 30 days. Customer data is deleted immediately on uninstall, except where we are legally required to retain delivery logs (typically 90 days).
We honor Shopify's GDPR webhooks: customers/data_request, customers/redact, and shop/redact. If you or one of your customers needs us to export or delete data outside that flow, email srinathsurvey@gmail.com and we will respond within 30 days.
Authentication tokens are encrypted at rest. All data is transmitted over TLS. We use Supabase (PostgreSQL) for database storage and Amazon SES for email delivery, both with SOC 2 controls.
Reordo runs as an embedded Shopify admin app and does not set cookies on your customers' browsers. Our marketing site (this page) sets no cookies and runs no third-party trackers.
Questions: srinathsurvey@gmail.com